Shipping policy
1. Overview
Thank you for choosing CedarHavenSky. We are committed to providing a reliable, secure, and efficient shipping experience for customers around the world. This Shipping Policy explains how we process, prepare, and deliver orders placed through CedarHavenSky.site.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
2. Worldwide Shipping
We proudly offer Free Worldwide Shipping on every order placed through our website.
No minimum purchase is required, and there are no additional shipping fees during checkout unless otherwise stated.
We currently ship to most countries and regions worldwide.
If shipping is unavailable to your destination, you will be notified before completing your purchase.
3. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
During peak shopping seasons, promotional events, holidays, or periods of unusually high demand, processing may require additional time.
Orders are processed Monday through Friday, excluding weekends and public holidays.
4. Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is:
7–10 Business Days
Delivery estimates are provided as guidelines and are not guaranteed.
Actual delivery times may vary depending on:
- Destination country
- Customs clearance
- Local postal services
- Weather conditions
- Transportation disruptions
- Public holidays
- Carrier delays
5. Order Confirmation
Immediately after placing your order, you will receive an order confirmation email.
Once your package has been dispatched, you will receive another email confirming shipment.
Please ensure your email address is entered correctly during checkout.
6. Order Tracking
Tracking information will be provided whenever available.
Please allow up to 48 hours after shipment for tracking information to become active.
Tracking updates are managed by shipping carriers and may occasionally experience delays.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please verify:
- Recipient name
- Street address
- Apartment or unit number (if applicable)
- Postal code
- City
- Country
- Phone number
CedarHavenSky cannot be held responsible for delivery issues caused by incorrect or incomplete shipping information.
8. Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address changes can only be made before an order has entered the shipping process.
Once an order has been shipped, modifications are generally no longer possible.
9. Customs & Import Duties
International orders may be subject to customs inspections or import procedures depending on local regulations.
Any customs duties, taxes, or government fees imposed by the destination country are the responsibility of the customer unless otherwise required by applicable law.
Customs processing may affect delivery times.
10. Delayed Deliveries
Although we work closely with trusted logistics partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Customs inspections
- Transportation disruptions
- Carrier network delays
- National holidays
- Public emergencies
We appreciate your patience and understanding should unexpected delays arise.
11. Lost Packages
If your package appears to be delayed beyond the normal delivery window, please contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.
12. Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery.
To help us process your request quickly, please provide:
- Your order number
- A description of the issue
- Photos of the damaged packaging
- Photos of the damaged product
Depending on the circumstances, we may provide a replacement or refund.
13. Incorrect Items
If you receive the wrong item, please notify us promptly.
Our customer support team will arrange an appropriate solution, including replacement or refund where applicable.
14. Delivery Attempts
Carriers may attempt delivery more than once depending on local policies.
If a package is returned because delivery could not be completed, our support team will contact you to discuss available options.
Additional fees may apply if reshipment is required due to incorrect delivery information provided by the customer.
15. Contact Us
If you have any questions regarding shipping, please contact us:
CedarHavenSky
Website: CedarHavenSky.site
Email: support@CedarHavenSky.site
Phone: (403) 314-1288
Business Address:
6695 Sherbrooke St W
Montreal, Quebec H4B 1N8
Canada
We appreciate your trust in CedarHavenSky and remain committed to delivering your order safely, efficiently, and with the highest level of customer care.