Refund policy
At CedarHavenSky, we want customers to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect products, and order cancellations.
30-Day Return Policy
We offer free returns within 30 days of delivery.
To be eligible for a return, please contact us within 30 days from the date your order is delivered. Products should be returned in substantially the same condition in which they were received, including all components and accessories originally supplied with the product where applicable.
Reasonable inspection of a product after delivery does not automatically make it ineligible for return.
How to Request a Return
To request a return, contact:
Email: support@CedarHavenSky.site
Please provide:
- Your order number
- Email address used for the order
- Product you wish to return
- Reason for the return
- Photographs when reporting damaged, defective, or incorrect products
Our customer support team will review your request and provide the applicable return instructions.
Please do not send a product to an address without first contacting us for return instructions.
Free Return Shipping
Eligible returns under this policy are provided free of charge. Customers will not be required to pay return shipping costs for an approved return made within the applicable 30-day period.
Return instructions and, where applicable, a prepaid shipping method or label will be provided after the return request has been approved.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@CedarHavenSky.site.
Please include your order information and clear photographs showing the issue when possible. We will review the information and determine an appropriate resolution, which may include a replacement, return, or refund.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Although we process approved refunds as promptly as reasonably possible, the time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests when the order has not yet entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may request a return after receiving your order in accordance with this policy.
Contact
For return and refund assistance:
CedarHavenSky
6695 Sherbrooke St W, Montreal, Quebec H4B 1N8, Canada
Email: support@CedarHavenSky.site
Phone: (403) 314-1288