Contact information
Customer Support
Thank you for choosing CedarHavenSky. We are dedicated to providing exceptional customer service and ensuring every shopping experience is smooth, secure, and enjoyable. Whether you need assistance before placing an order or support after your purchase, our team is here to help.
Our knowledgeable customer service representatives are available to answer questions about products, shipping, returns, payments, order tracking, and general inquiries. We strive to respond promptly and provide helpful solutions so you can shop with confidence.
Business Information
Store Name
CedarHavenSky
Website
CedarHavenSky.site
Business Address
6695 Sherbrooke St W
Montreal, Quebec H4B 1N8
Canada
Phone Number
(403) 314-1288
Customer Support Email
support@CedarHavenSky.site
Established
2022
Customer Service Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Emails received outside business hours, on weekends, or during public holidays will be answered as soon as possible on the next business day.
Response Time
We aim to provide timely assistance for every inquiry.
Typical response times include:
- General Questions: Within 24 Business Hours
- Order Assistance: Within 24 Business Hours
- Shipping Questions: Within 24 Business Hours
- Return & Refund Requests: 1–2 Business Days
- Warranty or Product Issues: 1–3 Business Days
During major holidays or promotional events, response times may be slightly longer due to increased inquiry volume.
Order Assistance
If you have already placed an order and require assistance, please include the following information when contacting us:
- Full Name
- Order Number
- Email Address Used During Purchase
- Description of Your Request
Providing these details allows our support specialists to locate your order quickly and assist you more efficiently.
Shipping Support
Need help tracking your package?
Our customer service team can assist with:
- Shipping updates
- Delivery estimates
- Tracking information
- Lost packages
- Delayed shipments
- Delivery confirmation
- Shipping address corrections (before dispatch)
We proudly offer:
- Free Worldwide Shipping
- Estimated Delivery: 7–10 Business Days
Returns & Refund Assistance
Customer satisfaction is extremely important to us.
If you wish to request a return or refund, simply contact our support team within 30 days after receiving your order.
Our specialists will guide you through every step of the process and provide return instructions when applicable.
We proudly offer:
- Free Returns
- 30-Day Refund Policy
- Friendly Customer Support
- Fast Refund Processing
Product Questions
Need help choosing the right toy for your cat?
We're happy to provide information about:
- Product features
- Toy recommendations
- Interactive play suggestions
- Material information
- Product availability
- Care instructions
- General purchasing advice
Our Commitment
Since 2022, CedarHavenSky has been committed to providing thoughtfully selected interactive cat toys that encourage healthy play, stimulate natural instincts, and strengthen the bond between cats and their owners.
Every customer deserves outstanding service, secure shopping, and dependable support. Whether you're purchasing your first toy or returning for another favorite, we're here to make your experience simple and enjoyable from beginning to end.
Thank you for trusting CedarHavenSky. We appreciate the opportunity to serve you and your feline companion.